FAQ
Questions
What is IPTV?
Live TV and movies delivered over your internet connection instead of a cable or satellite line. You need about 15 Mbps for HD and 25 Mbps for 4K. Most home connections are fine.
How fast is activation?
Usually within minutes while we are online, and by the next morning if you order late at night. We send login details by email and WhatsApp.
Do you offer a free trial?
Yes, 24 hours with the full channel list and video club. No card needed. One trial per household.
How many devices can I use?
Install it on as many devices as you want. Each plan lets one device stream at a time. If two TVs in the house watch at the same time, add a second connection for $5 a month.
Which devices and apps work?
Anything that takes an Xtream Codes, M3U or Stalker login: Cast4K, TVIP and Yoka TV boxes, Samsung and LG TVs, Fire Stick, Android, iPhone, Apple TV, Roku, MAG, Formuler, and computers. Tell us your device and we send the right guide.
Do I need one of your boxes?
No. Most customers use a Fire Stick or their Smart TV. The boxes are for people who want a remote with number buttons and a box that only does TV.
What if it buffers?
Nine times out of ten it is the WiFi. Plug in an Ethernet cable if you can, or use the 5 GHz network. If one channel freezes, try its HD version instead of 4K. If it keeps happening, message us and we will look at it with you.
What is your refund policy?
Use the free trial first. Once a subscription is activated we do not refund it, unless the service is down on our end. Unopened boxes can be returned within 14 days.
How do I pay?
Pick a plan and pay on our secure online checkout (PayMeGate). Crypto is also accepted from the order page. For boxes or anything else, send the order form and we reply with payment options for your country.
Something else? Ask us.