Refund Policy

Subscriptions and activation codes

We offer a free 24-hour trial so you can test the service on your own device and connection before paying. Because of this, subscriptions and Cast4K activation codes are non-refundable once activated, except where we are unable to deliver the service at all.

If something is wrong

Contact support first. Most problems are solved in one conversation. Confirmed outages on our side are compensated with added subscription days.

Hardware

Unopened hardware can be returned within 14 days of delivery for a refund minus shipping. Defective units are repaired or replaced under the 1-year warranty.

How to request

Email support@taraktv.com with your order details.